If the download file isn't there, then look to see if you have multiple accounts (User IDs), and if the download might be in another account.
Then use this download link to retrieve your purchase, logging in with the User ID and password for your Advantage Account:
Log out of TurboTax, delete your browser cache, close the browser and reopen it. Then did you order a download, and when it asked you if you wanted to join Advantage you said "yes"? If so, that signs you up for Advantage starting with next year's 2018 product.īut if you just placed a new website order and paid for a 2017 download, here's how to find it. What exactly did you do? How did you cancel the first order for the CD?
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